Success Story: Oman Investment Bank’s Experience with Fineksus’ Service Bureau Service
OIB’s Head of Operations Mark Morris shared his experience with Fineksus Service Bureau Service (SBS):
Understanding OIB’s Unique Requirements
We are pleased to share our exceptional experience with Fineksus’ (SBS). From our initial discussions, it was clear that Fineksus possessed a profound understanding of our unique needs as a startup Bank. Their expertise in the SWIFT onboarding process and practical strategies for expediting our go-live phase were truly invaluable.
Collaborative Implementation
Our collaboration with Fineksus has been nothing short of outstanding. Their team exhibited a high level of professionalism and responsiveness, consistently addressing our queries with clarity and precision. They guided us through the complexities of implementation with expertise, ensuring a smooth transition that allowed us to focus on our core business operations that led to successful implementations.
Choosing Fineksus Over Other Solutions
One of the key advantages of partnering with Fineksus was their tiered volume-based pricing, which set them apart from other solutions. The team demonstrated a collaborative spirit and creativity in tailoring a pricing structure that aligned perfectly with OIB’s requirements.
- Overcoming Operational Challenges
Fineksus’(SBS) has been instrumental in addressing the operational challenges in our correspondent banking processes. The Maestro Dashboard, with its user-friendly interface, has greatly simplified our workflow, enabling our team to navigate complex tasks with ease to ultimately enhancing our operational efficiency and service delivery. - Enhanced Efficiency
Our smooth integration with the Core Banking and AML Screening systems has enhanced our daily operations, greatly improving productivity and elevating the quality of our decision-making - Adaptability in a Dynamic Market
Even though we’ve only been live for a short period, Fineksus’ (SBS) offerings have already shown remarkable flexibility. As market conditions change, we are confident that Fineksus will continue to meet our evolving needs.
Exploring Future Opportunities
Our upcoming project focuses on migrating from SWIFT MT message processing to the implementation of SWIFT MX message formats. We look forward to partnering with Fineksus once again to leverage their technical expertise and ensure a smooth and efficient transition.
“Collaborating with Fineksus team was an exceptionally smooth experience. Their outstanding responsiveness, clear communication, and rapid execution set a high standard. They expertly guided us through the complexities of the administrative process, ensuring not only a successful implementation but also instilling confidence in our approach every step of the way.”
Mark Morris,
Head of Operations at OIB
“Collaborating with Fineksus team was an exceptionally smooth experience. Their outstanding responsiveness, clear communication, and rapid execution set a high standard. They expertly guided us through the complexities of the administrative process, ensuring not only a successful implementation but also instilling confidence in our approach every step of the way.”
Mark Morris,
Head of Operations at OIB
